Effective date: July 14, 2026

This Returns and Refund Policy explains how payments, cancellations, listing approvals, and refunds are handled by ListMG (“ListMG,” “we,” “us,” or “our”). It applies to paid business-listing submissions and related listing services purchased through ListMG.com.

1. Scope of This Policy

ListMG provides digital business-listing review, publication, and related promotional services. We do not sell physical products, so there are no physical goods to return. This Policy should be read together with our Terms and Conditions and Privacy Policy.

Most paid listings are purchased for business or commercial purposes. If you purchase as an individual consumer, any mandatory rights available under the laws that apply to you remain unaffected.

2. Listing Review and Approval

Payment does not guarantee that a listing will be approved. Every submission may be reviewed for accuracy, quality, relevance, legality, authenticity, and compliance with our Terms and listing standards. We may request additional information, corrections, or proof that you are authorised to represent the listed business.

A listing is considered approved and delivered once ListMG has approved it and made it available for publication or published it on the website.

3. Refund if a Listing Is Not Approved

If ListMG rejects a paid listing and the listing has not been approved or published, the customer is eligible for a refund of the listing payment received by us, subject to the verification and compliance checks described in this Policy.

Once the rejection decision and refund details have been verified, we will initiate the refund promptly—normally immediately after verification. Blockchain processing times, network congestion, wallet-provider delays, banking delays, compliance reviews, or other circumstances outside our control may affect when the refunded funds appear in the customer’s wallet or account.

4. No Refund After Approval or Publication

Once payment has been confirmed and the paid listing has been approved or published, the service is treated as completed and the payment is non-refundable. This includes situations where the customer later changes their mind, closes or sells the business, changes business details, receives fewer enquiries than expected, or asks us to remove the listing.

Approval of a listing does not guarantee search-engine rankings, traffic, leads, sales, revenue, or any other commercial result.

This no-refund rule does not exclude refunds or remedies that must be provided under applicable law, or where ListMG has failed to provide the purchased service.

5. Cryptocurrency and USDT Payments

Customers choosing manual USDT payment must pay the exact amount shown at checkout and use only a network and wallet address displayed by ListMG at the time of payment.

  • Confirm that the token is USDT.
  • Confirm that the selected network exactly matches the displayed network, such as TRC20 or BEP20.
  • Confirm the complete destination address before sending.
  • Keep the transaction ID or transaction hash as proof of payment.

Cryptocurrency transactions are generally irreversible. If you send funds to an incorrect address, use the wrong blockchain network, send an unsupported token, omit required information, or otherwise make an incorrect transfer, ListMG is not responsible for the loss and cannot guarantee recovery or a refund. We may offer reasonable assistance where technically possible, but recovery is not always possible and any third-party or blockchain recovery costs will be the customer’s responsibility, except where the error was caused by ListMG or applicable law requires otherwise.

Never send us a wallet private key, seed phrase, password, or authentication code. ListMG will never request this information.

6. Refund Method and Blockchain Fees

Approved refunds will ordinarily be returned using the original payment asset and network, and to the original sending wallet where reasonably possible. We may require the customer to confirm the refund network and wallet address and to complete reasonable identity, fraud-prevention, sanctions, or ownership checks.

The refunded amount will normally equal the payment actually received by ListMG. Unavoidable blockchain network fees or third-party processing charges may be deducted where permitted by law. If the refund is required because ListMG rejected the listing or made an error, we will not impose a separate ListMG administrative refund fee.

ListMG is not responsible for exchange-rate movements, token-price changes, wallet-provider charges, tax consequences, or differences between the value of USDT and any fiat currency before or after a refund.

7. Cancellations Before Approval

You may request cancellation before your listing has been approved or published by contacting us promptly. We will review the request based on the status of the work already performed. A refund is not guaranteed once review, verification, content work, or another paid service has started, except where this Policy or applicable law provides a right to a refund.

8. United Kingdom Consumer Rights

If you are a UK consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you may generally have a 14-day right to cancel a distance service contract, beginning on the day after the contract is entered into.

By asking ListMG to begin reviewing or processing your listing immediately, you expressly request that the service begin during any applicable cancellation period. If you cancel after performance has begun, we may deduct or charge a proportionate amount for services supplied up to cancellation where permitted by law. The statutory cancellation right may end once the service has been fully performed, where performance began at your express request and with your acknowledgement that the right would be lost on full performance.

Nothing in this Policy limits rights or remedies that cannot lawfully be excluded under UK consumer law.

9. United States Consumer Rights

The U.S. Federal Trade Commission’s Cooling-Off Rule generally does not apply to transactions completed entirely online, by mail, or by telephone. However, federal and state consumer-protection laws may provide additional rights depending on the customer’s location and the circumstances of the purchase.

Nothing in this Policy waives any non-waivable right or remedy available under applicable federal or state law. Where a mandatory legal requirement conflicts with this Policy, the mandatory requirement will control.

10. Duplicate Payments and Overpayments

If you believe you made a duplicate payment or paid more than the checkout amount, contact us as soon as possible and provide the relevant invoice number and transaction hash. After verification, we will refund any confirmed duplicate or excess amount, subject to applicable network fees and legal requirements.

11. Fraud, Misrepresentation, and Prohibited Listings

No refund is owed where a listing is suspended, removed, or rejected because the customer submitted fraudulent payment evidence, impersonated a business, provided materially false or unlawful content, attempted abuse, violated sanctions or anti-money-laundering requirements, or materially breached our Terms, except where applicable law requires otherwise.

We may place a refund on hold while investigating suspected fraud, ownership disputes, legal demands, or regulatory concerns.

12. How to Request a Refund

To request a refund, use our Contact Us page and provide:

  • Your ListMG account email address;
  • The listing title and listing URL, if available;
  • The invoice or order number;
  • The payment amount and date;
  • The blockchain network used;
  • The transaction ID or transaction hash; and
  • The reason for the request.

We may ask for additional information reasonably required to verify the payment, listing ownership, and refund destination. Failure to provide sufficient verification may delay or prevent a refund.

13. Service Interruptions and Technical Issues

Temporary downtime, maintenance, search-engine changes, third-party service failures, map or API interruptions, or minor technical issues do not automatically qualify for a refund. If a material technical failure caused by ListMG prevents us from delivering the purchased listing service, contact us so we can correct the issue or provide an appropriate remedy.

14. Policy Changes

We may update this Policy from time to time. The version published on this page and effective on the date of purchase will normally govern that purchase, unless a change is required by law or is more favourable to the customer.

15. Contact Us

Questions or refund requests should be submitted through the ListMG Contact Us page. Please include enough information for us to identify the relevant account, listing, invoice, and payment.